Quick answers about visits, scopes and getting support
Not through ScopeRemote. Your practice sets up every visit, so contact them when you’d like one scheduled.
Your practice sends you an invitation by email. Click it and sign up using the same email address the invitation was sent to, then type in the code we email you.
Check your spam or junk folder first. If it isn’t there, ask your practice to send it again and use the new email, because the old link stops working. Invitation links can only be used once and expire after about 7 days.
You’ll need a laptop or desktop computer with Chrome, Edge or Safari, your scope, a steady internet connection and a quiet, well-lit room. Charge your computer and plug in the scope before you join.
Your practice supplies the scope for your visits. You can keep it for your follow-up appointments.
Click the link in your visit email. Sign in, read and accept the recording notice, then allow your camera and microphone when asked.
Your doctor sees your face and the scope view side by side, live. They’ll tell you where to place the scope and may ask you to switch between views, and they can zoom in and take still pictures.
Yes, but only one camera works at a time. You can switch between showing your face and showing the scope, but not both together, so use a laptop or desktop computer for the full exam.
Yes, and a “Recording” label shows while it’s on. The audio helps your doctor write your visit note, and recordings are kept for 30 days.
Your link keeps working until 30 minutes after the start time, and for as long as the visit is still going. Once your doctor ends the visit, the link stops working.
No, you don’t pay ScopeRemote. Your practice handles billing, so ask them about costs and insurance.
Contact your practice, since they manage your visits and records. You can also see your past visits in your patient portal.
ScopeRemote sets up each practice by invitation, and there’s no public sign-up. Contact us to schedule a demo.
Staff add doctors and patients, book, move and cancel visits, and see a list of completed visits. They can’t see notes, transcripts, images or recordings, and can’t join a visit.
Your scheduler enters each doctor’s name, email and NPI number. We check the NPI when it’s entered, and it has to be a valid 10-digit number.
Sign in with “I’m a Provider” and open the visit from your list of upcoming visits. Use a laptop or desktop with Chrome, Edge or Safari, and wear headphones so echo stays out of the transcript.
Note generated, you sign. Click Generate note to get a draft from the visit, edit any section, then finalize it, because nothing is final until you sign. Later changes are saved as a new version, and earlier versions are kept.
Codes suggested, you confirm: MDM, E/M and ICD-10, drafted from the visit. You confirm the visit type, E/M level and diagnoses, and your practice bills the insurer from its own system.
ScopeRemote provides a proprietary branded scope to the practice, and the practice provides it to patients.
ScopeRemote is made by a surgeon, with physician-friendly design. The platform is patented, US Patent No. 12,653,392.
Chrome, Edge and Safari all work. For the full exam, use a laptop or desktop computer.
When your browser asks, choose “Allow” for both your camera and microphone, and reload the page if you blocked them by mistake. If it still doesn’t work, contact support.
Unplug the scope and plug it back in, allow camera access, and close any other apps that use your camera.
Yes. ScopeRemote is secure and HIPAA compliant, with a BAA with every practice. To learn more, visit our Trust Center.
Only the patient the visit was booked for and their doctor, and both have to be signed in. There are no shareable guest links.
Email admin@scoperemote.com, including if you were shown someone else’s information by mistake.
Can’t find your answer, tell us what happened and we’ll reply by email