Effective Date: November 2, 2026
Contents
ScopeRemote, Inc. (“ScopeRemote,” “we,” “our,” or “us”) is committed to protecting your privacy. This Website Privacy Policy describes how we collect, use, and share information when you visit scoperemote.com (the “Site”) and interact with us online.
This Website Privacy Policy only applies to information collected through the Site. It does not govern the collection, use, or disclosure of your protected health information (“PHI”) in connection with the healthcare services we provide to our patients. If you use our telehealth platform or receive healthcare services through us, additional privacy practices may apply to information collected or maintained in connection with those services. Our practices regarding PHI are governed by our Notice of Privacy Practices and applicable state and federal law, including the Health Insurance Portability and Accountability Act (HIPAA)..
A copy of our Notice of Privacy Practices which is available at our office locations and upon request.
When you contact us through the Site, including through contact forms, appointment request forms, or email links, you may provide information such as:
We use this information to respond to your inquiry, schedule appointments, provide requested information, and otherwise communicate with you regarding the purpose for which the information was submitted.
Please note: We ask that you avoid submitting sensitive personal health information or other confidential information through website forms or general contact methods. Communications submitted through the Site contact forms and email links are not encrypted and do not constitute a secure patient communication channel. Patients should use our secure patient portal, or contact us directly by telephone for communications regarding medical care, prescriptions, test results, or other sensitive health information.
If you use our telehealth platform to participate in a virtual healthcare visit, additional information may be collected or processed in connection with the services provided through the platform. This may include information necessary to schedule and conduct a telehealth visit, such as appointment information, patient or provider identifiers, technical information necessary to establish an audio or video connection, and information generated or maintained in connection with the healthcare services.
Information that constitutes protected health information (“PHI”) is handled in accordance with our Notice of Privacy Practices and applicable healthcare privacy laws. Depending on the nature of the services and our relationship with the healthcare provider, we may process PHI on behalf of a healthcare provider as a business associate under HIPAA.
When you visit our Site, certain information is collected automatically through cookies, web server logs, and similar technologies, including:
We use this information in aggregate form to operate, maintain, and improve the Site; analyze website performance and visitor activity; enhance user experience; maintain the security and functionality of the Site; and better understand how visitors engage with our content. This information is not ordinarily used to identify individual visitors, though certain automatically collected information, such as IP addresses and device identifiers, may be capable of identifying or being associated with a particular individual or device.
Our Site uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognize returning visitors, remember preferences, and understand how the Site is used.
You may disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of the Site and certain features may not operate as intended.
We use the information we collect to:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
If you choose to receive text messages from ScopeRemote, any mobile phone number, text messaging opt-in information, or related consent information provided in connection with such communications will be used solely for the purposes for which it was provided.
We do not share mobile phone numbers, text messaging opt-in information, or related consent information with third parties or affiliates for their marketing or promotional purposes.
We may share your information in the following limited circumstances:
We work with third-party vendors who assist us in operating and the Site and/or business functions, including web hosting providers, analytics platforms (such as Google Analytics), and email communication services. These vendors access your information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security protections.
We may disclose information when required to do so by law, regulation, court order, subpoena, or other legal process,, or when we believe disclosure is necessary to protect the rights, property, or safety of ScopeRemote, our patients, or the public.
In the event of a merger, acquisition, sale of assets, or similar transaction, information collected through the Site may be transferred as part of that transaction. We will notify you of any such change in accordance with applicable law.
Our Site may contain links to third-party websites, including our patient portal, telehealth applications, other services used to facilitate healthcare services, and social media platforms such as Facebook, Instagram, YouTube, LinkedIn, TikTok, and Pinterest. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our secure patient portal is operated by a third-party platform. Usage of the portal is subject to the portal provider’s terms of use, privacy policy, and applicable healthcare privacy requirements. For questions about patient portal privacy, please contact us directly.
We use Google Analytics to understand how visitors use our Site. Google Analytics collects data such as page views, session duration, and general location using cookies. This data is aggregated and anonymized; it does not personally identify you.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout. For more information on how Google uses this data, visit https://policies.google.com/privacy.
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at the information below and we will take steps to delete such information.
We implement reasonable administrative, technical, and physical safeguards to protect the information collected through the Site against unauthorized access, disclosure, or destruction. Access to such information is limited to workforce members, service providers, and other authorized persons who require access to perform their responsibilities and who are subject to appropriate confidentiality and security obligations.
However, no data transmission over the internet or electronic storage system is completely secure. As a result, we cannot guarantee absolute security of information transmitted to or from our Site.
If you are a patient seeking to communicate sensitive health information, please use our secure patient portal, or contact our office directly by phone.
Depending on your location and applicable law, you may certain rights related to the personal information collected through the Site, including the right to:
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Please note that requests relating to medical records, protected health information, or rights arising under HIPAA are governed by our Notice of Privacy Practices and applicable healthcare privacy laws.
This Website Privacy Policy governs information collected through the Site only and does not supersede or replace our obligations under HIPAA.
If you are a patient of ScopeRemote, your protected health information is governed by our separate Notice of Privacy Practices, which describes how we may use and disclose your medical information, your rights regarding your PHI, and our legal obligations with respect to that information..
A copy of our Notice of Privacy Practices is available at all of our office locations and upon request by calling (404) 832-5149.
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:
We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the Effective Date at the top of this page. Changes to this Privacy Policy become effective as of the revised Effective Date. We encourage you to review this Privacy Policy periodically to remain informed about our information practices. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.